Question 1

How can I get technical support and help with my DYMO device?

Accepted Answer

DYMO has its own helpdesk for questions about your device or how to solve a problem. They have support in many languages!

You can reach the DYMO helpdesk via e.g. the DYMO Support Page. There you will find, among other things, a contact form and further down the page the telephone numbers (per county - so local phone rates) of the helpdesk. Click here to go to the Support page

A phone call is often faster to get your problem resolved:

The phone number for Ireland is: +35315171856

The telephone number for the UK is: +442035648354

DYMO also has a website (in English) explaining how to troubleshoot. Click here to go to this DYMO site

Question 2

What types of D1 tape are there?

Accepted Answer

The D1 tapes have been developed for everyday use in offices, shops and warehouses.

Standard Vinyl tapes

The standard Vinyl tapes are rigid tapes that require a smooth and flat surface. They have a normal adhesive layer which makes them easy to remove and are not suitable for uneven or curved surfaces. The standard Vinyl tapes are available in a number of color combinations.

Permanent Polyester tapes

The Permanent Polyester tapes have a strong adhesive layer and are therefore suitable for rough and uneven surfaces.

Flexible Nylon tapes

The Flexible Nylon tapes are ideally suited for labeling curved surfaces. Incidentally, they can also be glued to a cord or cable. However, the office machines do not have special functions for making cable wraps, for which you need the Rhino or XTL products.

Durable D1 tapes

These tapes have a very strong adhesive layer and are resistant to moisture, oil and solvents. They therefore have a long lifespan.

Question 3

My Labelwriter 450 DUO stopped working properly after Windows 10 update. Please help me?

Accepted Answer

DYMO reports the following information about this problem on their website:

"We are aware of a problem with the tape compartment of the DYMO LabelWriter 450 Duo .This is related to the recent Windows 10 software update (KB5015807).DYMO would like to apologize for the inconvenience caused and provide this step-by-step guide with the most common solutions. If this does not solve the problem, do not hesitate to contact us directly."

Below you can download the document download (PDF) that DYMO has prepared to help you solve your problem. If you experience any problems, please contact DYMO Helpdesk.

Quantity	Unit price	Base price
Up to and including 2	€160.29	€16.03 / 1 cassette
Up to and including 4	€152.28	€15.23 / 1 cassette
Up to and including 9	€144.26	€14.43 / 1 cassette
From 10	€136.25	€13.63 / 1 cassette

Adhesive:	Permanent
Can be used in D1 Labelmaker:	LabelManager 350, LabelManager 350D, LabelManager 360D, LabelManager 400, LabelManager 420P, LabelManager 450, LabelManager 450D, LabelManager 500TS, LabelManager Executive 640CB, LabelManager Wireless PnP, LabelPoint 300, LabelPoint 350, LabelWriter 400 Duo, LabelWriter 450 Duo, MobileLabeler
Kind of tape:	D1 Tapes, Standard
Label material:	Vinyl
Original / Compatible:	Original
Tape color:	White
Text color:	Black
Width:	19mm

Dymo 2093098 Value Pack 10x S0720830 D1 black on white 19mm

Product information "Dymo 2093098 Value Pack 10x S0720830 D1 black on white 19mm"

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A phone call is often faster to get your problem resolved:

Dymo 2093098 Value Pack 10x S0720830 D1 black on white 19mm

Product information "Dymo 2093098 Value Pack 10x S0720830 D1 black on white 19mm"

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A phone call is often faster to get your problem resolved: